Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Braio.ai (“Braio”, “we”, “us”, or “our”). By accessing or using the Braio website at braio.ai and the Braio platform (collectively, the “Service”), you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of service

Braio is the Company Brain that grounds AI in how your company operates and drafts actions for you to approve. The Service analyzes your connected context to surface signals, produce drafts, and recommend actions. Braio produces drafts and recommendations; a human remains responsible for reviewing and approving any action before it takes effect.

3. Account registration and security

To use certain features you may need an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for the confidentiality of your credentials and for all activity under your account. Notify us immediately at team@braio.ai of any unauthorized use or security breach.

4. Permitted use

You agree to use the Service only for lawful purposes, and not to:

• use the Service in violation of any applicable law or regulation;
• attempt to gain unauthorized access to the Service or its systems;
• interfere with or disrupt the integrity or performance of the Service;
• reverse engineer, decompile, or disassemble any part of the Service;
• transmit malicious code or content you have no right to submit;
• infringe the intellectual property rights of others;
• resell, sublicense, or redistribute the Service without our prior written consent.

5. Customer data

You retain all rights, title, and interest in the data you provide or that is collected from your connected tools (“Customer Data”). You grant Braio a limited, non-exclusive license to access, process, and analyze Customer Data solely to provide and improve the Service. We will not access, use, or share Customer Data except as needed to provide the Service, as permitted by your instructions, or as required by law, and always in accordance with our Privacy Policy.

6. Intellectual property

The Service — including its content, features, functionality, design, and underlying technology — is and remains the exclusive property of Braio and its licensors, protected by copyright, trademark, and other laws. These Terms grant you no rights to our intellectual property except the limited right to use the Service as permitted here.

7. Third-party integrations

The Service may integrate with third-party applications, models, and platforms you choose to enable. Your use of those is subject to their own terms and privacy policies. We are not responsible for third-party services, and their availability does not imply our endorsement.

8. Service availability and modifications

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue the Service (or any part) at any time, with or without notice, and will not be liable for any such change.

9. Fees and payment

Certain features may require payment. Fees, billing terms, and payment conditions are specified in a separate order form or subscription agreement. Fees are non-refundable unless otherwise stated in the applicable agreement.

10. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure. Braio provides insights and recommendations based on automated analysis; these are informational and should not be the sole basis for business decisions, and you are responsible for reviewing drafts before approving any action.

11. Limitation of liability

To the maximum extent permitted by law, Braio and its directors, employees, partners, agents, suppliers, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill. Our total aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the amounts you paid us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Braio and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, your violation of any third-party right, or any Customer Data you provide.

13. Termination

We may suspend or terminate your access to the Service at any time, without prior notice or liability, including if you breach these Terms. Upon termination, your right to use the Service ends. Provisions that by their nature should survive termination will survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

14. Governing law and dispute resolution

These Terms are governed by the laws of the European Union member state in which Braio is established, without regard to conflict-of-laws rules. The courts of that jurisdiction have exclusive jurisdiction over disputes, subject to any mandatory consumer protections that apply to you.

15. Changes to these terms

We may modify these Terms at any time. We will post the updated Terms here with a new “last updated” date. Continued use of the Service after changes take effect constitutes acceptance.

16. Severability

If any provision of these Terms is held unenforceable or invalid, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

17. Contact us

Questions about these Terms? Contact team@braio.ai.